At www.hysn.uk, we strive to ensure our customers are fully satisfied with their purchases. If you are not satisfied, we offer a hassle-free return policy under the following conditions:
Eligibility for Returns
- Items must be returned within 14 days from the date of delivery.
- The product must be unused, undamaged, and in its original packaging with all accessories included.
- Returns are not accepted for custom-made, personalized, or clearance items unless they arrive defective.
How to Initiate a Return
Contact Our Support Team: Email us with your order number and reason for return.
Receive Return Authorization: Our team will review your request and provide you with a return authorization and instructions.
Ship the Item Back: Pack the item securely and use a trackable shipping method to return the product to our designated address.
Inspection & Processing: Once we receive the returned item, our team will inspect it and process the refund within 14 business days.
Refund Process
- Approved refunds will be credited back to the original payment method.
- Refunds may take 5-7 business days to reflect in your bank account.
- Shipping charges are non-refundable unless the return is due to a defective or incorrect product.
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, we will cover the return shipping cost and provide a replacement or full refund after verification.